🔥 **Senior Business Analyst — Banking / Conversational AI**
**Industry:** Banking
**Client:** German company
**Location:** Nearshore / EU
**Format:** Remote
**Workload:** Full-time
**Project language:** English

We are looking for an experienced **Business Analyst / Requirements Engineer** to join an international banking project focused on an **AI-powered FAQ / chatbot solution**.
The role involves close collaboration with banks, technical teams, and business stakeholders to define requirements, improve chatbot quality, and support releases in a regulated banking environment.

Responsibilities
— Gather, analyze, and document business requirements
— Prepare user stories, use cases, and functional specifications
— Coordinate with banks and project stakeholders
— Maintain and ensure the quality of FAQ content within the CMS
— Work closely with the development team on chatbot integration
— Analyze user behavior and feedback
— Improve response quality, accuracy, and user experience
— Prepare project status reports
— Support release planning and documentation
— Ensure requirements align with banking regulations
— Participate in an agile Scrum environment

MUST HAVE
— Proven experience as a **Business Analyst / Requirements Engineer**
— Strong requirements analysis and documentation skills
— Strong stakeholder management experience
— Strong communication and analytical skills
— Experience working in agile / Scrum environments
— Fluent English
— **Good German** is a plus

Nice to Have
— Banking / financial services experience
— Chatbots / Conversational AI
— FAQ systems
— CMS-related projects
— AI-driven products
— Experience working in regulated enterprise environments