**Technical Account Manager (Remote, Riga time zone ±2h)**

Company:  a global payment provider building infrastructure for seamless cross-border transactions and business scaling.

**Role:**

Act as the main technical contact for merchants, ensuring smooth onboarding, stable payment processing, and efficient issue resolution while collaborating with partners and internal teams.

**Responsibilities:**

Merchant onboarding and integration support
Payment orchestration setup (routing, blocking)
Troubleshooting with partners and clients
Monitoring metrics and optimizing performance
Handling L1/L2 support and escalations
Internal support and documentation
Maintaining SLA compliance

**Requirements:**

Strong understanding of card payments and end-to-end flows
Experience resolving technical issues, working with logs and APIs
Client-facing communication and cross-functional collaboration
Basic BI/monitoring tools (Tableau, Grafana, etc.)
API usage (Postman, scripts)
Availability for occasional off-hours incidents
Fluent English

**Nice to have:** SQL, alternative payment methods

**Conditions:**

Unlimited vacation and flexible hours
Office in Riga (house with gym, sauna, massage)
€1,800 annual learning budget
Paid lunches
Wellbeing support and corporate library

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