**IT Support Specialist
AI Digital, Serbia
**
At AI Digital, we know that our global team is only as strong as the technology that supports it. That’s why we’re looking for a proactive, tech-savvy and genuinely helpful IT Support Specialist to join our crew!
**
You are responsible for:**

🌸Provide support for OS (macOS, Windows) and SaaS-related complex issues for a global remote team
🌸Develop and maintain a comprehensive internal Knowledge Base and technical documentation for both IT and end-users
🌸Assist staff with IT-related training to improve technology adoption and technical savvy across the organization
🌸Maintain a "Single Source of Truth" for all company hardware and software assets, ensuring accurate tracking and security compliance
🌸Onboarding and offboarding of assets and SaaS systems
🌸Enforce and maintain cybersecurity policies across all SaaS solutions and remote endpoints
🌸Assist with incident responses and investigations
🌸OS & Software patch management
**
Requirements:**

💦2-3 years of experience in IT Support/SysAdmin roles
💦Expert-level knowledge of system administration for Windows/macOS
💦Hands-on experience with MDM solutions (ManageEngine, Jamf, Intune)
💦Ability to train and assist users in utilizing IT tools effectively
💦Fluent/Advanced English with proficient written skills for documentation

**Nice to have: **

💦Automation and script-writing experience

**Benefits:**

☘️USD compensation that values your expertise.‍
☘️Work from anywhere: Fully remote to suit your lifestyle.‍
☘️31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter.‍
☘️Growth-focused environment: Access to learning resources and clear pathways for growth.‍
☘️Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more
☘️A culture of trust: We cut the red tape — results over rules always. Open talk, ownership, and getting things done together.
**
Apply: tg ****Доступно в источнике**** (please reach out in English) **

#serbia