#vacancy **#Technical**** Support Specialist (L1 / Helpdesk) ****#helpdesk**** ****#remote**** — $1000**

**Mandatory requirements:**

At least 1 year of experience in IT support (Helpdesk / L1)
Confident user of Windows 10/11
Basic understanding of:
Active Directory (users, groups, password resets)
RDS / RDP (connections, common login issues)
Experience working with end users:
remote support (AnyDesk, RDP or similar tools)
ability to explain things without complex technical jargon
Basic networking knowledge:
understanding of IP, DNS, VPN
skills in diagnosing network issues

**Will be a plus:**

Experience with macOS / iOS
Experience with Jira / Service Desk systems
Understanding of:
VPN (user connections)
email services (Exchange / web)
basic RDS farm concepts

**Key responsibilities:**

First-line user support:
login issues (RDS, VPN, email)
password resets, account lock/unlock (AD / email / VPN)
basic diagnostics (what is not working and where)
Resolving standard incidents according to procedures
Escalating more complex issues to L2 / L3 with clear details:
actions taken
errors encountered
logs / screenshots attached
Working with tasks in Jira:
logging requests
meeting SLA (first response time — up to 5 minutes)
Following instructions and checklists

**Work format:**

Fully remote
Shift schedule (including evening and night shifts)